Production Support

supportLeave the legacy support to us…and free your staff to implement the new EHR. We have experienced professionals with cross-modular knowledge, experience implementing and supporting various vendor applications, knowledge of your operations and high client satisfaction rates.

We have provided production support services to clients, ranging from a single application to complete support. Our consultants seamlessly weave themselves into your organization to provide backfill support as part of your team. We are willing and able to adapt to the support models utilized by your organization to provide a fluid transition with little or no impact on end users.

We will work with you to build and develop a cost-effective solution that is designed around your support needs and Service Level Agreement requirements.

Services Offered

  • Clinical and Financial Application Support
  • Technical Support and Release Management
  • Interface Support
  • Conversion Programming
  • Rules and Report Writing
  • Change Management
  • End-User Training

Deb Muro, Executive Director of Clinical and Financial Applications, UnityPoint Health

The relationship with Coastal, along with its partner Hayes Management Consulting, provided an immediate benefit to our organization. “They brought in an experienced team capable of managing the day-to-day operations and support of the legacy system, allowing our staff to focus upon the critical work of implementing our electronic health record. Most importantly, service levels and customer satisfaction with the legacy system have been maintained.

2013-04-10T11:51:18+00:00

The relationship with Coastal, along with its partner Hayes Management Consulting, provided an immediate benefit to our organization. “They brought in an experienced team capable of managing the day-to-day operations and support of the legacy system, allowing our staff to …